Refund Policy

Last updated: June 23, 2026

Scope

This Refund Policy applies to purchases made through NanoBanana Pro, including one-time credit packages, subscription plans, renewal charges, digital credits, and generated image outputs.

Subscriptions and Cancellations

Subscription plans renew automatically at the stated billing interval until canceled. You can cancel from your billing settings or, where available, through the payment provider billing portal.

Canceling a subscription stops future renewal charges. Unless a refund, payment reversal, account enforcement action, or policy restriction applies, paid access and credits already granted for the current billing period remain available until the current period ends or until the displayed credit expiration date.

Cancellation does not automatically refund previous charges.

Digital Credits and Delivered Outputs

NanoBanana Pro sells digital services. Credits, generated outputs, and other delivered digital services are generally non-refundable after delivery or use, except where required by applicable law or where this policy says otherwise.

Unused credits may expire according to the validity period shown at purchase or in your account.

Refunds We May Approve

We may approve a refund or account credit when:

• You were charged more than once for the same purchase.
• A billing error occurred.
• A charge was unauthorized and is reported promptly.
• You paid for a subscription renewal after you had already completed cancellation before the renewal date.
• The service failed to deliver purchased credits or paid access and we cannot reasonably fix the issue.
• Applicable consumer protection law requires a refund, cancellation right, or other remedy.

We may decline refund requests involving used credits, delivered outputs, abuse, policy violations, chargebacks, account sharing, or requests made after a reasonable review period.

How to Request a Refund

Email [email protected] with:

• The email address on your account.
• The order, invoice, payment, or subscription ID if available.
• The purchase date and amount.
• A short explanation of the issue.

We review refund requests case by case. Approved refunds are normally returned to the original payment method through the payment provider. Processing times depend on the provider and your bank.

Taxes, Fees, and Currency Conversion

Payment providers may calculate taxes, fees, and currency conversion at checkout. If a refund is approved, the refundable amount may be affected by provider rules, taxes, exchange rates, or non-refundable third-party fees.

Chargebacks

If you dispute a charge through your bank or card issuer, your account access may be limited while the dispute is reviewed. Contacting support first usually allows us to resolve billing issues faster.

Changes to This Policy

We may update this Refund Policy from time to time. The version posted on this page applies from its listed last updated date, unless applicable law requires otherwise.